Customer service software is a web-based customer support
software that lets organizations effectively manage customer tickets, their
account & contact information, the service contracts and in the process
providing a superior customer experience.
Only NABD
Customer service software gives everyone that interface with customer
fulfillment.
Customer
service software provides a central ticketing system that acts as the interface
for end-users to log tickets and IT technicians to receive and manage tickets.
With built-in process automation to cut down repetitive tasks associated with
incident management, IT asset management, change management, etc.
Benefit of Customer service
software:-
Accelerate
the speed of service delivery
Automate
help desk task & save manual time
Better
client relationship
Improve
efficiency in serving client
Greater
staff satisfaction
Cost saving
Contribute
to improve customer satisfaction
Customer service software is an end user and IT technician
friendly help desk system that allow logging, assigning and reporting on ticket
to be done with efficiency.
